Terms & Conditions

Please note by booking an appointment through Mendme uk Ltd Website you are agreeing to Mendme uk Ltd’s Terms & Conditions, and to attend the appointment you have booked. Please take the time to read through this information carefully.

Mendme Uk Ltd works closely with other independent practitioners and they use Mendme Uk website to offer their services. There services can be booked by contacting the practitioner direct or using Clinko online booking system. Each practitioner has been working with Mahendra for a number of years and they hold their own professional and public indemnity insurance. All practitioners are responsible for their own treatment of the clients booked through Mendme uk website and Mendme uk does not hold any responsibility for the treatment/service they offer.

You can make an appointment with any of the practitioners either by contacting them direct or using the online booking system. Appointments are
available for a variety of durations from 30 minutes to 2 hours.

Online booking
Upon making a booking, you will receive an email confirming all the important
details. You will also receive an email reminder of the booking 24 hours prior
to your appointment. If this is your first appointment with Mendme uk Ltd, you
will also receive a New Client Consultation Form via email. Please complete
and submit online as this will form the basis for your initial consultation.

Telephone booking
Telephone booking made directly with practitioners will be confirmed by text.
For new client, the consultation form will be completed on the day of the

If you are late to your appointment, the session will continue with the remaining time available, and will conclude at the original agreed time for the same fee.

A minimum of 24 hours’ notice must be given to cancel an appointment. Failure to attend an appointment with less than 24 hours’ notice of cancellation will incur a cancellation fee of £45

An invoice for any cancellation / no show charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.

Mendme.uk has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill

Mendme.uk has the right to cancel or refuse treatment without notice if the client is is intoxicated, physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behavior. Such behavior may result in a partial or total ban from Mendme Uk Ltd, and may also result in criminal proceedings.

Mendme.uk commits to rearranging treatments to a new time and date within Four weeks of the cancelled treatment where possible

Mendme.uk accepts payment in cash or bank transfer.

Invoices are provided on request or sent to clients who have cancelled a treatment.

Invoices must be paid within 7 days of the issue date

Mendme uk Ltd may ask for feedback and content of the feedback may be used in publicity material and on the website, with the permission of the client.

Website Content
Website content is managed at Mendme uk Ltd.

Photographs will only be displayed with the consent of the clients in the photograph

Photograph consent may be obtained by Mendme.uk verbally, or in writing

Photo release forms can be requested by phone or email

In order to provide our service, we collect personal data from you. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

All massage treatments, information and records will be safeguarded and will remain confidential.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

Any Client Consultations Forms and client treatment details held electronically by Mendme Uk Ltd or using Cliniko online booking system is held in compliance with the General Data Protection Regulation.

Personal and identifiable information will not be shared with any third parties, without your prior verbal permission.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us via email at mahendrasiyani@gmail.co.uk.

Please read our privacy policy.

All practitioners at Mendme Ltd are qualified, and hold professional and public indemnity insurance, for the services that they provide.

G.P/Consultant permission may be required before treatments this can be provided in writing by the GP or consultant or a written confirmation from the client confirming permission has been authorised by the G.P/Consultant.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact the practitioner you have booked with my telephone at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed treatment plan to be performed. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.

Mendme uk Ltd provide massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners at Mendme uk Ltd will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Mendme uk Ltd practitioners up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment

All practitioners at Mendme uk Ltd may refuse to treat any client or part of their body with just and reasonable cause. Mendme uk Ltd reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.


Data Privacy Notice

Mendme Uk Limited

1. Your personal Data – what is it?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

2. Who we are?
Mendme Uk Limited is a business that offers alternative therapy treatment and training. Any personal data that we collect will only be in relation to the work we do with our clients.

3. How do we process your personal data?
Mendme Uk Limited complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

To provide you with an appointment your personal information will be collected and stored using Cliniko online booking system. This will include your name, date of birth, telephone number, email address and any information about your health. We also write and store treatment notes. Cliniko privacy policy https://cliniko.com/policies/privacy

Independent therapist will have their own privacy policy which meets the General Data Protection Regulation.
We use your personal data for the following purposes,
– To maintain our own accounts and records;
– To administer training records for those attending our training course and workshops;
– To inform you of news, events, activities and services running by Mendme UK limited;

5. Sharing your personal data
Your personal data will be treated as strictly confidential. We may need to refer you to other therapist, this would be done with your consent and only minimum information will be shared. Such as name, medical and treatment history.

6. How do we protect personal data?
We take appropriate measures to ensure that the information discussed to us is kept secure, accurate and up to date and kept only for as long as necessary for the purpose for which it is used.

7. How long do we keep your personal data?
We keep data in accordance with the guidance set out in the mendme Uk limited Data Protection Policy. Specifically, we retain our user database while it is still current for up to 6 years after the calendar year to which they relate.

8. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: –
– The right to request a copy of your personal data which Mendme Uk limited, holds about you;
– The right to request that Mendme Uk Limited, corrects any personal data if it is found to be inaccurate or out of date;
– The right to request your personal data is erased where it is no longer necessary for Mendme uk limited to retain such data;
– The right to withdraw your consent to the processing at any time
– The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
– The right to object to the processing of personal data,
– The right to lodge a complaint with the Information Commissioners Office.

9. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

10. Google Analytics
When someone visitswww.msiyani.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

11. Cookies Policy
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

How long are cookies stored for?
Persistent cookies – these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies atwww.allaboutcookies.org

Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

12. Contact Details
To exercise all relevant rights, queries or complaints please in the first instance contact Mahendra Siyani by email mahendrasiyani@gmail.com

You can contact the Information Commissioners Office on0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5A

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